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Compare and switch your gas and electricity It’s easy to switch supplier and they do all the paperwork for you. All you have to do is follow a few simple steps and you can switch one or both of your suppliers wish us online in 10 minutes. What you’ll need to have ready your full [...]
Useful organisations Consumer Focus Consumer Focus is the consumer watchdog responsible for protecting the interests of electricity and gas consumers. The Consumer Focus website has: a database of information about consumer rights an ‘Ask a question’ facility which lets you ask a new question online if you can’t find the information you need in the [...]
If you have a complaint about your gas supplier, you should take this up first with your gas supplier. However, the complaints process is different for customers who have been disconnected or are threatened with disconnection, or who are considered to be vulnerable. You should try to sort the problem out with your gas supplier [...]
