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If you have a complaint about your gas supplier, you should take this up first with your gas supplier.
However, the complaints process is different for customers who have been disconnected or are threatened with disconnection, or who are considered to be vulnerable. You should try to sort the problem out with your gas supplier first [...]
A gas supplier can authorise its officials to enter premises to inspect the gas installation and appliances. If a gas leak is reported, it will be made safe free of charge. Made safe can often mean simply turning the supply off. If an appliance is faulty and has to be disconnected, you will be responsible [...]
I have a Heatline Vizo condensing boiler, and after several problems with the hot water, I called out British Gas – no fix no fee! Shortly after the chap arrived, he informed me that the condensation outlet was unsafe and disconnected the boiler totally, saying it would need fixing before he can do anything else [...]