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Useful organisations Consumer Focus Consumer Focus is the consumer watchdog responsible for protecting the interests of electricity and gas consumers. The Consumer Focus website has: a database of information about consumer rights an ‘Ask a question’ facility which lets you ask a new question online if you can’t find the information you need in the [...]
Gas arrears and disconnection If you have gas arrears, you risk being disconnected. However, it is very unusual to be disconnected if you fail to pay your gas bills. If you have gas arrears, seek help from an experienced adviser, urgently if you have been threatened with disconnection, for example, a Citizens Advice Bureau To [...]
Gas bills Who is liable to pay the gas bill The person who requested a supply of gas will be liable to pay for it and their name will appear on the gas bill. If your name is not on a bill but you are asked to pay it, consult an experienced adviser, for example, [...]
