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Useful organisations
Consumer Focus
Consumer Focus is the consumer watchdog responsible for protecting the interests of electricity and gas consumers.
The Consumer Focus website has:
a database of information about consumer rights
an ‘Ask a question’ facility which lets you ask a new question online if you can’t find the [...]
Gas arrears and disconnection
If you have gas arrears, you risk being disconnected. However, it is very unusual to be disconnected if you fail to pay your gas bills.
If you have gas arrears, seek help from an experienced adviser, urgently if you have been threatened with disconnection, for example, a Citizens Advice Bureau To search for [...]
Gas bills
Who is liable to pay the gas bill
The person who requested a supply of gas will be liable to pay for it and their name will appear on the gas bill.
If your name is not on a bill but you are asked to pay it, consult an experienced adviser, for example, a Citizens Advice [...]
