Nov
Changing your gas supplier
Compare and switch your gas and electricity
It’s easy to switch supplier and they do all the paperwork for you. All you have to do is follow a few simple steps and you can switch one or both of your suppliers wish us online in 10 minutes.
What you’ll need to have ready
- your full postcode
- your latest gas/electricity bill
Just look online here , choose your plan and then confirm your switch.
We send your application to your new energy supplier who will let your old supplier know you’re switching and set up your new account.
You’ll then need to:
- pay your final bill to your old supplier
- cancel any direct debits to your old supplier (make sure you’ve paid your last bill first).
- Take a final meter reading to give to your old and new suppliers.
And that’s it – you’re done.
What happens afterwards?
What can you expect after you switch supplier? Here are a few common questions answered.
Will my energy supply be interrupted when I switch supplier?
No. You’ll still be receiving your energy through the same pipes and cables so there won’t be any an interruption to your supply, or any need to dig up the road. Only the company that bills you will change.
Am I with my new supplier as soon as I confirm my switch?
No. The whole process takes between 4 and 6 weeks. Your new energy supplier will contact your old supplier and agree a switch over date which they will let you know about. If you’ve switched gas and electricity, the dates may be different for each.
Will I hear from my new energy supplier?
You’ll receive a welcome pack and letter from your new supplier. This will outline what you’ve agreed to.
Will I be billed twice?
No. The companies agree a switch over date , so provided you’ve cancelled your direct debit, you will not be billed twice.
What if I change my mind?
You have a cooling off period of 14 days. If you decide that you no longer want to switch your supplier, just contact your new supplier and let them know.
Can I switch suppliers again?
You can switch suppliers every 28 days if you want to, but be careful to check for cancellation charges
Whether you’re moving to a new property or you’ve been in your home for a while, you may be wondering who your electricity or gas supplier is. If you don’t know, then don’t panic; there are a number of ways that you can find out.
How to find out your electricity and gas supplier
The first and easiest option to find out who supplies your electricity and gas if you’ve just moved to a new property, is to simply ask the letting agent, landlord or the previous tenant of your property.
If the previous tenant of your property has called the electricity or gas supplier to let them know they’re moving, it is likely that the supplier will send you a letter in the near future addressed to ‘The Occupier’. This letter should provide any details you need about your supplier.
If you’ve already been living in your property for a while, or if the previous tenant hasn’t told their electricity or gas supplier that they’re moving on, you may need to contact your local electricity distribution company to find out who supplies the electricity to your property. If you don’t know who your local distribution company are, you can usually find them in the phonebook under ‘electricity’, or check our table below for a list of numbers. To find out who your gas supplier is, simply call the Meter Point Administration Service line on 0870 608 1524.